FAQs

Questions, answered

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Booking & prices

How enquiries work, where to find room rates and what happens once the team confirms.

How do I book a stay?

Send an enquiry with your preferred property, travel dates and number of guests. The team will contact you with the available options, the rate for your dates and the booking conditions before you confirm.

Where can I find the room rates?

Each property page lists its nightly dorm and private-room rates. Send your dates to confirm availability and the total price, including tax and any holiday rate.

Hostyard Suryanelli

How can I confirm a booking?

The team checks availability manually and aims to reply within 15 minutes. A 30% advance confirms your booking; confirmation follows by email and SMS.

What happens if my plans change?

Cancellation and refund conditions are shared with you before your reservation is confirmed. Review the terms provided for your booking, and contact the team if you need anything clarified.

What do the room rates include?

Dorm rates exclude breakfast. Private rooms include buffet breakfast. The Rooms & rates table lists nightly tariffs excluding 5% GST. Public holidays and long weekends have special rates; the team confirms the quote for your dates.

See Hostyard Suryanelli

Hostyard Kodai

What do the room rates include?

Choose a plan with breakfast (CP) or without breakfast (EP). The Rooms & rates table lists nightly tariffs excluding 5% GST. Public holidays and long weekends have special rates; the team confirms the quote for your dates.

See Hostyard Kodai

Still have a question?

Send your dates and the team will answer along with availability.